The Care Quality Team

• Our aim is that by building positive relationships between care providers and people using services in Wokingham we will raise care quality within the Borough;
• Through supportive partnership-based working continued improvement in care quality can be achieve outcomes that promote the wellbeing of people in receiving care and support;
• Quality is everyone’s business, by assessing how well those services are performing and working in partnership we can develop and promote high quality services together;
• Key principles reflect a partnership approach that is inclusive and supportive of Care Providers, is person-centred, intelligent, supportive, transparent, and proportionate;
• We believe that quality standards are established by supporting and promoting what good care practice looks like;
• Audits are proactive or responsive based on a range of intelligence from different sources, both types of audit are proportionate to the size of the service and the intelligence to hand.

The following Care Quality Team documents can be found in the Local Resource area:

• Care Quality Alert Form (to be used to raise a quality concern, issue or omission of error);
• Health and Wellbeing Care Governance Protocol.